We gladly accept returns and exchanges

Contact me within 7 days of delivery

Ship items back within 30 days of delivery

I don't accept cancellations

To begin your return you'll need your order number and zip code.  Once your order is located you'll select the item(s) you want to return and why you're returning them.  Follow the steps below to ensure a successful return:

Step 1: Fill out the Return/Exchange form Return & Exchange Form

Step 2: Put the items to return in the same or similar package

Step 3: Seal the package and tape a return label to the outside of the box

Step 4: Take it to the nearest carrier location to be delivered

Once we receive the return, we will contact you to let you know that the return is processed and your refund is being applied.

If you have any questions or concerns, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We at Tavola Wood Crafts want you to be absolutely happy with your purchase. As such, we offer returns on all new and unused items within 30 days of purchase, while defective items will be replaced at no charge.

To offset our cost of shipping, we charge a 18% flat restocking fee on new and unused items that qualified for free shipping. Please note that it will be the responsibility of the buyer to pay for return shipping.

Refundable Products

• New products still in original packaging

Replaceable Products

• Products with defects
• Damaged products while shipping
• Incorrectly shipped items

Non-Returnable / Non-Refundable Products

• Used products
• Gift Cards
• Custom orders*
• International Orders
• Engraved products or engraving services
• Products with no verifiable proof of purchase
• Boards that have gone through the dishwasher (we will know)
• *Custom orders lost or damaged in transit will be replaced but are non-refundable. Due to the nature of the sale, any custom, engraving or personalized order is non-refundable once paid for.

Return & Replacement Procedures

Damaged or Incorrect Orders

If your items(s) have been damaged during shipping, are defective or there are missing or incorrect items, you must notify us immediately within 7 days of receiving the item(s) so that we may send a replacement. If we are not notified within 7 days, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay.

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and a description of the problem. If your items are damaged, please include photographs if possible, to assist us. Upon receiving the return, we will send out a replacement product for you.

Again, please notify us as soon as possible, as our window for filing an insurance claim is limited to 10 days. If we are notified of damaged or missing goods after 7 days, we will be unable to refund or replace your items.

Note: Defective or damaged items are not returnable for a refund and will only be replaced. We have this policy in place unfortunately due to a number of customers purposely damaging products to avoid paying return shipping fees for unwanted items.

All Other Returns

1) Review our return policy checklist above to ensure your order qualifies.

2) Fill out the Return form: Return & Exchange Form or Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a return.

3) Put your order back into its original packaging and in the shipping container and include a copy of your receipt.

4) Ship the package back to the specific address provided by our support staff.

Please note that Tavola Wood Crafts will not be responsible for return shipping costs or lost shipments, so we highly advise you to use a shipping carrier with tracking and/or delivery insurance, especially with higher value items.

5) Once we have received the return, we will notify you by email and begin processing the return. It should take 3 to 5 business days to process, and refunds will be put back onto the original payment method. A restocking fee of 18% will be assessed to cover our cost of shipping for items that qualified for free shipping. Please note that shipping fees that were paid as part of the order are not refundable.

Your refund should show up on your billing statement within 1 to 2 cycles.

Returns sent in without prior approval and not in brand new condition will not be refunded and/or disposed. New boards within the 30-day return period may be assessed a 18% restocking fee for the added time to research and process the return.

Why Restocking Fees?

As a retailer of cutting boards and wood products, shipping is a major cost of doing business for us. After all, we're sending big hunks of wood in the mail! We take time to pack our boxes extra well (bubble wrap, wadded paper and special rated boxes).

On average, it costs us $25 to ship a $100 cutting board. Even for a $40 board, we take the same level of care and our shipping cost can still be $20 on that $40 board.

For this reason, we are forced to charge a restocking fee to cover the cost of shipping. We don't like this any more than you, but our restocking fees are already subsidized below the actual cost, so that we help share in the cost of returns.

Exchanges

If your cutting board is simply too big or you don't like the look of it for any reason, we do offer exchanges to make sure you're happy. Our exchange process is fairly simple: you will be given store credit for the amount of your purchase, minus the return shipping cost. We do not charge a restocking fee on returns, so we share in the cost of shipping.

To arrange an exchange:

1) Contact This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know that you would like to return your item for store credit.

2) We will send a return label to you so that you can return your order

3) Once we receive your order, we will credit you with the value of your items purchased, minus return shipping fees. Note that any shipping charges paid originally will not be credited.

Updated 11/09/2021